Excellence in Hospitality

About this course

This course focuses on delivering exceptional guest experiences through strong leadership, personalized service, and attention to detail. It teaches leaders to be present, observe, and coach effectively. It highlights the importance of service recovery, the impact of personalized concierge interactions, and the critical role of housekeeping in shaping the guest’s impression. By focusing on behavior, consistency, and empathy, teams can build trust, drive loyalty, and set new standards of excellence in hospitality.